Refund policy

Refund and Return Policy

We hope that you will be completely satisfied with your Kreoli Bijoux purchase. If you are not satisfied, you may request a return in accordance with the conditions below.

Return Period

You may request a return within 14 days of receiving your order.

To begin a return, please contact us at:

kreoli.assistance@icloud.com

Please include your order number, the item you wish to return and the reason for your request. Items returned without contacting us in advance may not be accepted.

After notifying us of your decision to return an item, you must send it back within 14 days. Return instructions and the return address will be provided by email.

Return Conditions

To qualify for a return, the jewelry must:

Be unworn, unused and in its original condition
Be returned with its original packaging, certificate and accessories
Show no signs of wear, damage, alteration or improper handling
Be accompanied by proof of purchase

We recommend using a tracked and insured shipping service. Kreoli Bijoux cannot be held responsible for returned parcels that are lost or damaged in transit.

Made-to-Order Jewelry

Jewelry manufactured after an order is placed may be returned under the same conditions when it is made according to our standard design and specifications.

However, personalized or custom-made jewelry created according to the customer’s individual specifications cannot be returned or exchanged unless it arrives damaged, defective or does not correspond to the order.

This includes, where applicable:

Personalized engravings
Custom sizes or measurements
Changes requested to the original design
Special combinations of materials, gemstones or colors
One-of-a-kind pieces made according to the customer’s instructions

Return Shipping Costs

Customers are responsible for return shipping costs when returning an item because of a change of mind.

If an item arrives damaged, defective or incorrect, Kreoli Bijoux will cover the reasonable return shipping costs after the issue has been reviewed and approved by our customer service team.

Original express shipping charges and additional delivery services are not refundable beyond the cost of the least expensive standard delivery option available, where applicable under consumer law.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as it arrives.

If your jewelry is damaged, defective or different from the item ordered, contact us promptly at kreoli.assistance@icloud.com. Please provide your order number and clear photographs showing the item, its packaging and the issue.

After reviewing your request, we will offer an appropriate solution, such as a repair, replacement or refund, in accordance with applicable consumer law.

Refunds

We will notify you after receiving and inspecting your return.

If the return is approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

We may withhold the refund until we have received the returned item or until you provide proof that it has been shipped, where permitted by applicable law.